Booking, Cancellation and Refund Policy
Astrum Within
Last updated: 19 October 2026
1. Bookings and Payment
Astrum Within offers individual philosophical consultation, coaching and professional development sessions.
All paid sessions must be paid for in advance. Appointments are confirmed once payment has been received and the agreed date and time have been communicated to the client.
The duration, price and format of each session will be communicated before payment.
2. Rescheduling and Cancellations
Clients may cancel or reschedule an individual session by giving at least 24 hours' notice before the scheduled appointment.
Where a cancellation is made at least 24 hours in advance, clients may choose between a full refund and rescheduling their session.
Cancellations made less than 24 hours before an appointment, or failure to attend, will normally be non-refundable, except where statutory cancellation rights apply or Astrum Within agrees otherwise.
To cancel or reschedule, please contact Astrum Within using the email address provided on the website.
3. Your 14-Day Statutory Cancellation Rights
Where UK consumer distance-selling legislation applies, clients generally have the right to cancel a service contract within 14 days of entering into the contract, without giving a reason.
To exercise this right, clients must communicate their decision to cancel by a clear statement, such as an email. They may also use the statutory model cancellation form, although this is not compulsory.
Where a valid statutory cancellation is made before services have begun, a full refund will be provided.
Sessions Taking Place Within the 14-Day Period
If a client wishes to receive a session before the statutory cancellation period has expired, Astrum Within will request their express agreement to begin providing the service early.
If the client subsequently exercises their statutory cancellation right after the service has begun but before it has been fully delivered, they may be required to pay a proportionate amount for the service already provided, where permitted by law.
Where a service has been fully performed following the client's express request and acknowledgement that their cancellation right will be lost once the service is completed, the statutory right to cancel that service may no longer apply.
The 24-hour cancellation policy does not override these statutory rights.
4. Cancellations by Astrum Within
If Astrum Within needs to cancel a paid session, the client will be offered either:
An alternative appointment at a mutually convenient time; or
A full refund for the cancelled session.
5. Refunds
Approved refunds will normally be made using the original payment method, unless otherwise agreed.
Where a statutory refund is due, it will be issued within the period required by applicable consumer law, normally within 14 days of receiving the cancellation notice.
6. Complimentary Introductory Calls
The initial 30-minute introductory call is offered free of charge.
If you are unable to attend, please cancel or reschedule as soon as reasonably possible so that the appointment can be made available to someone else.
7. Statutory Consumer Rights
Nothing in this policy excludes or limits any statutory rights that clients may have under applicable UK consumer protection law.
8. Contact
For booking changes, cancellations, refunds or questions about this policy, please contact Astrum Within through the contact details provided on the website.